Elias Hadaya

Information

Elias Hadaya is an expert, storyteller, and leader in Big Data, AI, and Customer Experience with more than 20-year career driving revenue, and customer value through the development and implementation of analytics transformations. Elias leads the Data Science group at TalentNeuron (previously within Gartner). In this role, he drives large-scale, multi-TB data quality and quantitative analytics efforts through a diverse team of data science, data product, quality management, platform and operations professionals. Prior to joining TalenNeuron, Elias was Vice President of the Customer Experience division at World Vision Canada. Elias led the development and use of advanced analytics, donor insight, and customer journey practice at WVC to inform decision-making across the organization and enable an integrated customer experience. Elias held also different leadership roles in the banking and telecommunication industries. Elias has a Master’s Degree (and DEA) of Science in Econometrics and in Economics from the Université de la Méditerranée in France. He is a graduate of the Arrow Leadership’s Executive Leadership Program, and he is a frequent keynote speaker at international executive events on the topics of BigData, Customer Experience, and AI. Elias was an active member of the Customer Experience Council, and the Analytics Council at the CMA (Canadian Marketing Association) and he is an active board member for different charities.